Welcome to Hookalei In Event Managment Seervices LLC, your premier shisha delivery service in Dubai, UAE. By using our website, Hookalei-uae.com, you accept these Terms and our Privacy Policy. Please review both carefully before using our services.

2. Definitions

• "Account" - Your registered account for accessing our services.
• "Content" - All materials available through the website, including information, text, graphics, and images.
• "Products" - Shisha and related products available for order through our website.
• "User" - Any individual or entity using our website.

3. Website Use

• Access: Users can create an Account or use our guest checkout feature.
• Responsibilities: Users must provide accurate information, maintain the confidentiality of their Account, and comply with all applicable laws.
• Age Restriction : 18+

4. Prohibited Activities

Users must not misuse the website. This includes posting illegal content, infringing on intellectual property, or engaging in activities that impair the website's functionality.

5. Content

• Intellectual Property: All content is owned by or licensed to Hookalei. Use of the website does not transfer any intellectual property rights to the User.
• User Content: Users grant Hookalei a non-exclusive, transferable license to use any content posted on the website.

6. Purchases and Payments

• Ordering: Users can select Products to purchase through the website.
• Payment: Payments are due at delivery via cash or card. Prices include applicable VAT and are subject to change without notice.

7. Liability and Indemnity

• Limitations on Liability: Hookalei is not liable for indirect or consequential damages arising from your use of the website or Products.
• Indemnification: Users agree to indemnify Hookalei against all liabilities, costs, demands, causes of action, damages, and expenses arising out of any breach of these Terms.

8. Miscellaneous

• Changes: Hookalei reserves the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.
• Governing Law: These Terms are governed by the laws of the UAE and the jurisdiction of the Dubai courts.

9. Damages and Fees

• Responsibility for Damages: Users are responsible for any damage or loss to Products during the rental period. Upon delivery, a security deposit of AED 1,000 may be required, which will be refunded upon return of the Products in good condition.
• Damage Costs: If Products are damaged or not returned, users will incur fees:
  • Shisha apparatus: AED 1,500
  • Glass components: AED 250
  • Accessories (e.g., hoses, trays): AED 100 each
  • Additional charges may apply for excessive damage or loss, detailed in our full policy accessible on the website.

10. Contact Us

For inquiries, please contact us at info@hookalei.ae or +971 50 923 1297